Privacy Policy
Last updated: September 19, 2026
This policy describes how Meru Technologies LLC ("Meru Technologies", "we", "us") handles information on this website, meru-technologies.com (the "Site"), and in the Meru Trading Workspace, our application at app.meru-technologies.com and its mobile and desktop apps (the "Service"). The first part covers the Site; the second part covers the Service.
Part I: This website
What this Site collects
The Site is an informational website. It does not use accounts and
does not set advertising or analytics cookies. We measure how the
Site is used in aggregate with Cloudflare Web Analytics, which counts
page views without cookies, without fingerprinting and without
identifying you: it records the page visited, the referring site, the
browser type and the country. If you arrive through a link that names
the channel or partner that sent you (a src or
ref value in the address), the Site keeps that value in
your browser's local storage for up to 90 days and passes it to the
Service if you sign up, so we know which channel brought you. It
identifies the channel, not you. When you submit the
contact or demo-request form, the details you enter (name, email,
message) are relayed to us as an email and are not stored in any
database on this website; we keep the resulting email correspondence
as described below.
Server logs
Like most web servers, our hosting infrastructure may keep standard access logs (IP address, user agent, pages requested, timestamps) for security and operational purposes. Logs are retained only as long as needed for those purposes.
Email you send us
If you email info@meru-technologies.com, we keep the correspondence for as long as needed to handle your inquiry and our business records. We do not sell or share your contact details with third parties for marketing.
Third-party resources
Pages on this Site load fonts from Google Fonts; requests for those font files are made to Google's servers and are subject to Google's privacy policy. No other third-party resources are embedded.
Part II: The Meru Trading Workspace
Information you give us
To create an account we collect your name, email address and a password (stored only as a salted hash). If you sign in with Google, we receive your name and email from Google, never your Google password. Everything you then record in the Service (trades, journals, notes, screenshots, playbooks, watchlists, plans and goals, together "your content") is stored to provide the Service to you, and for no other purpose.
How your content is used
Your content is isolated per account and, for organizations, shared only according to the sharing and oversight rules you and your organization configure in the app. We do not sell your content, use it for advertising, or pool it across customers. Features such as statistics, insights and the MeruIQ coach process your content solely to show results back to you.
Cookies and app storage
The Service uses strictly necessary cookies and equivalent app storage to keep you signed in (session and refresh tokens). It sets no advertising or third-party analytics cookies.
Payments
Paid subscriptions are processed by our third-party payment partner. Your card details go directly to the payment partner over their secure checkout; we never receive or store full card numbers. We keep records of your plan, seats and billing status.
Emails we send
We send transactional email (password resets, organization invitations and similar account notices) via an email delivery provider. We do not send marketing email unless you have opted in, and any such email will include an unsubscribe link.
Where data lives, and who processes it
The Service is hosted on cloud infrastructure in the United States. We use a small number of service providers to operate it, including cloud hosting, email delivery and payment processing, each bound to process data only on our instructions. If you use the Service from outside the United States, your data is transferred to and processed in the United States.
Security and retention
Data is encrypted in transit (TLS); access is controlled per account with tenant isolation enforced down to the database layer; and we take routine backups for disaster recovery. We keep your data while your account is active. If you delete content, it is removed from the live system promptly and ages out of backups on our backup-retention schedule. You can delete your entire account yourself at any time from Settings in the app; your personal data and content are deleted the same way, immediately and permanently.
Age requirement
The Service is for adults. It is not directed to anyone under 18, and we do not knowingly collect data from anyone under 18.
Your rights
You can delete your account, and with it your personal data and content, directly from Settings in the app, without contacting us. You may also request access to, correction of, deletion of, or a portable export of personal information we hold about you by writing to info@meru-technologies.com. Depending on where you live (for example the EU, UK or California), these rights may be backed by local law; we honor them for all users regardless of location. If you believe we have not resolved a concern, you may also complain to your local data-protection authority.
Changes
We may update this policy from time to time; for material changes we will notify you by email or in the app. The "Last updated" date above reflects the current version.