Refund & Cancellation Policy

Last updated: August 4, 2026

This policy applies to paid subscriptions to the Meru Trading Workspace and is part of our Terms of Service. The short version: try Base Camp, the free plan, for as long as you like, cancel a paid plan anytime, and if a first purchase doesn't work out, tell us within 14 days and we'll refund it.

Cancelling

You can cancel a subscription at any time in the app under Settings → Plan & Billing, with no email required and no questions asked. Cancellation stops future renewals: your plan stays active until the end of the billing period you have already paid for, and then drops to Base Camp, the free plan. Your data is not deleted by cancelling; you simply return to Base Camp limits.

14-day guarantee on first purchases

If you are unhappy with your first purchase of a paid plan (or your organization's first seat purchase), contact us within 14 days of the charge and we will refund it in full. This is a one-time courtesy per customer or organization, and it is in addition to (never in place of) any statutory rights you have.

Renewals

Renewal charges are generally not refundable, so please cancel before your renewal date if you no longer want the plan (the app shows your next renewal date in Settings). That said, if you forgot to cancel and haven't meaningfully used the Service since the renewal, contact us within 7 days of the charge and we'll take a reasonable look.

Billing errors and duplicates

Charges that result from a billing error, a duplicate payment, or a failure on our side are always refunded in full. Just tell us.

Mid-cycle changes

Upgrades and added seats are charged prorated for the remainder of the current billing period, so you never pay twice for the same time. Downgrades and seat reductions take effect at the next renewal; we do not issue partial refunds for the unused portion of a higher tier after a downgrade request; you keep the higher tier until the period ends.

Statutory rights

If the consumer-protection law of your country or state gives you cancellation or refund rights beyond this policy (for example in the EU or UK), those rights are unaffected. Taxes collected with a refunded charge are refunded with it.

How refunds are paid

Refunds go back to the original payment method, normally within 5 to 10 business days depending on your bank. To request one, email info@meru-technologies.com from the address on your Meru Trading Workspace account with the date and amount of the charge.